Terms & Conditions

01Definitions

02Scope of services

03Horanos Tech LLC obligations

• Deliver services to the highest professional standard possible
• Assign qualified specialists to each service
• Adhere to service levels (SLA)
• Maintain the confidentiality of client data
• Notify the client of any major changes to services or scheduled maintenance

04Client obligations

• Provide all information required to deliver the services
• Use the services for lawful purposes only
• Protect login credentials and not share them with others
• Settle financial dues on time

05Pricing, invoices and payment

• Prices are set in the financial proposal, the contract, or the invoice
• Dues are payable within 15 days of invoice issue
• The company may suspend or stop services if payment is late

06Confidentiality

Both parties are bound to maintain confidentiality. Disclosure is prohibited except with written consent or a court order.

07Service level (SLA)

• SLA terms are set out in a separate document
• They cover response times, availability, support, and fault priorities
• They do not cover faults caused by force majeure or client misuse

08Intellectual property

• All systems, software and training materials are owned by the company
• The client is granted a non-exclusive, non-transferable licence to use them

09Termination

• Termination by mutual agreement with 30 days' notice
• Immediate termination by the company in case of breach or non-payment

10Limitation of liability

The company is not liable for indirect losses, data loss caused by client negligence, or force majeure.

11Governing law

The agreement is governed by the laws of the country where the company is based, and its courts have jurisdiction over disputes.

12General provisions

• Signing the contract or using the services constitutes full acceptance of these terms
• Amendments require written consent only
• Electronic copies are legally binding